Privacy

Last updated September 23, 2026.

What we collect

When you create an account or book a pickup, we collect your name, email, phone number, pickup address and location pin, shoe details and photos, service choice, and order history. We store a protected form of your password, not the password itself. If you contact us, we receive the information in your message.

How we use it

We use this information to verify your account, arrange pickup and return, process and track your order, send service updates, answer support requests, and protect the service from misuse.

Services that help us operate

Stripe handles card payments. Resend delivers account and order email. Cloudflare stores account, order, and shoe photo data. Address suggestions use Photon, address verification uses the U.S. Census geocoder, and the pickup map loads OpenStreetMap tiles. Google Ads measures visits and completed paid bookings from our ads. These services receive the information needed for their part of the service. We do not sell customer information.

Location and photos

Using your device location is optional. If you allow it, we use it to look up your pickup address. You can also type an address and adjust the map pin. Shoe photos help us understand the condition of your pair and fulfill the service.

Your choices

You can request access to, correction of, or deletion of your account information through our contact form. Some order records may need to be retained for payment, tax, or dispute purposes. You can stop using device location at any time in your browser settings.

Security

Account passwords are hashed, sessions are stored in protected cookies, and payments take place on Stripe Checkout. No online service can guarantee absolute security.

For privacy questions, contact KicksGlow.